Return & Refund Policy

At Trendure, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, we are here to help.

Returns

You may request a return within 7 days of receiving your order if:

• You received the wrong product.

• The product arrived damaged.

• The product has a manufacturing defect.

• The product is significantly different from its description or images.

• An essential item or accessory included with your order is missing.

To be eligible for a return, the product must be unused and in its original condition, packaging, and complete with all accessories, tags, and included items.

Non-Returnable Items

A return may not be accepted if:

• The return request is made after 7 days of delivery.

• The product has been used, worn, damaged, or altered by the customer.

• Original packaging, accessories, or other included items are missing.

• The product was damaged because of improper use or handling.

• The issue is caused by normal wear and tear.

• The customer simply changes their mind, unless Trendure specifically offers a change-of-mind return for that product.

How to Request a Return

To request a return, please contact Trendure customer support within 7 days of receiving your order.

Please provide:

• Your order number

• Your name and contact details

• The reason for the return

• Clear photos or videos showing the product and the issue

Our team will review your request and, if approved, provide you with the return instructions.

Please do not send any product back without contacting us first.

Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

We may ask you to provide photos or a video of the product, packaging, shipping label, and damage so we can verify the issue and assist you with your return or replacement.

Return Shipping

If the return is approved because the product was damaged, defective, incorrectly sent, or significantly different from the advertised product, Trendure will determine the appropriate return shipping arrangement.

For other approved returns, return shipping costs may be the customer's responsibility.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the applicable amount will be processed using an appropriate refund method.

For Cash on Delivery orders, Trendure may request bank or account details to process the refund.

Refund processing times may vary depending on the payment method and financial institution.

Exchanges

If you receive a defective, damaged, or incorrect product, Trendure may offer a replacement if the same product is available.

If the replacement is unavailable, we may provide an appropriate refund or alternative solution.

Order Cancellation

If you wish to cancel your order, please contact Trendure as soon as possible.

Once an order has been dispatched to the courier, cancellation may no longer be possible and the order may need to be handled through our return process.

Warranty

Some Trendure products may include a specific warranty. If a warranty applies, the warranty period and conditions will be mentioned on the relevant product page or provided with the product.

Warranty coverage does not normally include damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact Trendure through the contact information provided on our website.

Please include your order number and the reason for your request so our team can assist you as quickly as possible.