Shipping Policy

At Trendure, we aim to provide a smooth and reliable delivery experience for customers across Pakistan.

Shipping Coverage

We currently offer delivery across Pakistan, subject to courier availability and serviceable locations.

Orders are delivered to the shipping address provided by the customer during checkout.

Order Processing

Orders are normally processed after they are successfully confirmed.

Processing time may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

We may contact you by phone or WhatsApp to confirm your order, particularly for Cash on Delivery orders.

Delivery Time

Estimated delivery time may vary depending on your location and courier service.

• Major cities: approximately 2–5 working days
• Other cities and areas: approximately 3–7 working days
• Remote or less accessible areas may require additional time.

These are estimated delivery times and are not guaranteed. Delays may occur because of weather, public holidays, courier issues, incorrect addresses, security restrictions, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any free-shipping promotion will be subject to the terms and conditions mentioned with that offer.

Cash on Delivery

Trendure may offer Cash on Delivery (COD) for eligible locations across Pakistan.

Customers should provide a valid phone number and complete delivery address when placing a COD order.

For COD orders, customers are expected to receive the parcel when delivered.

Address Accuracy

Customers are responsible for providing accurate and complete delivery information, including:

• Full name
• Phone number
• House/building number
• Street or area
• City
• Province
• Any relevant delivery instructions

Trendure is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, the customer refuses the parcel, or the courier cannot contact the customer, additional delivery attempts may be made according to the courier's procedures.

Repeated refusal or failure to receive confirmed COD orders may affect the availability of COD for future orders.

Tracking

Where tracking is available, Trendure may provide the customer with a tracking number or tracking information after the order has been dispatched.

Courier tracking information may take some time to update after dispatch.

Delayed Orders

While Trendure works with courier partners to deliver orders on time, delivery delays can occasionally occur.

If your order is delayed beyond the expected delivery period, please contact Trendure customer support with your order number so we can assist you.

Damaged Packages

If your package appears visibly damaged when delivered, please contact Trendure as soon as possible and provide clear photos or videos of the package and product.

Any claim regarding a damaged, incorrect, or defective product will be handled according to our Return & Refund Policy.

Order Cancellation

If you want to cancel your order, please contact Trendure as soon as possible.

Once an order has been dispatched to the courier, cancellation may no longer be possible and the order may need to be handled according to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact Trendure through the contact information provided on our website.

Please include your order number and delivery details so our team can assist you efficiently.